Easy Ride – Terms & Conditions

These Terms & Conditions apply to all bookings and services provided by Easy Ride, including airport transfers, cruise-ship transfers, and taxi services.

1. Bookings

All bookings are subject to availability and are confirmed only when Easy Ride has accepted the booking.

Customers must provide accurate information when making a booking, including:

• Name and contact details
• Pick-up and drop-off locations
• Date and time of travel
• Flight or cruise details, where applicable
• Number of passengers
• Number of bags or other luggage
• Any special requirements

Easy Ride is not responsible for delays or additional costs resulting from incorrect or incomplete information supplied by the customer.

2. Airport Transfers

Customers should provide their flight number when booking an airport transfer so Easy Ride can monitor the scheduled arrival where possible.

Customers should contact Easy Ride as soon as possible if their flight is delayed, cancelled, diverted, or significantly changed.

Reasonable waiting time may be provided following a scheduled airport arrival. Additional waiting charges may apply after the included waiting period.

If the customer cannot be located or does not make contact after the applicable waiting period, the booking may be treated as a no-show.

3. Cruise Ship Transfers

Customers must provide the correct cruise terminal, ship name, arrival/departure date, and requested pick-up time.

Cruise schedules and docking times can change. Customers should notify Easy Ride of any changes as soon as they become aware of them.

Easy Ride will make reasonable efforts to accommodate cruise schedule changes but cannot guarantee availability where a substantial change occurs without sufficient notice.

Customers are responsible for allowing sufficient travel time to meet their cruise departure requirements.

4. Taxi Services

Taxi fares will be calculated according to the applicable pricing structure for the service provided.

Any agreed fixed fare should be confirmed at the time of booking.

Additional charges may apply where permitted, including waiting time, additional stops, excess luggage, special requirements, tolls, parking, or other applicable charges.

Customers must follow reasonable instructions from the driver concerning safety and the operation of the vehicle.

5. Payment

Payment must be made by the method agreed at the time of booking.

Where payment is required in advance, the booking may not be confirmed until payment has been received.

Any outstanding amount is payable when requested by Easy Ride.

Easy Ride reserves the right to refuse future bookings where an outstanding amount remains unpaid.

6. Cancellations

Customers may cancel a booking by contacting Easy Ride as soon as possible.

Cancellation fees may apply depending on how close to the scheduled pick-up time the cancellation is made.

Bookings that are cancelled within the applicable cancellation period may be charged in full.

Any refund will be subject to the cancellation terms applicable to the booking.

7. No-Shows

A customer may be considered a no-show if they do not attend the agreed pick-up location within the applicable waiting period and do not contact Easy Ride.

A no-show may result in the full booking fare being charged.

8. Delays and Unforeseen Circumstances

Easy Ride will make reasonable efforts to provide services at the agreed time. However, Easy Ride is not responsible for delays caused by circumstances outside its reasonable control, including traffic congestion, road closures, accidents, severe weather, mechanical problems, emergency situations, airport or cruise-port delays, or changes to transport schedules.

Where reasonably possible, Easy Ride will notify customers of significant delays or changes.

9. Luggage and Personal Property

Customers are responsible for ensuring that their luggage and personal belongings are safely stored in the vehicle.

Easy Ride is not responsible for personal belongings left behind in a vehicle unless required by applicable law.

Customers should notify the driver immediately if they discover that an item has been left behind.

10. Child Seats and Special Requirements

Customers must advise Easy Ride at the time of booking if a child seat, wheelchair accessibility, additional luggage capacity, or another special requirement is needed.

Easy Ride will make reasonable efforts to accommodate such requests, subject to vehicle availability and applicable safety requirements.

11. Passenger Behaviour

Customers must behave respectfully and safely toward drivers and other passengers.

Easy Ride may refuse or terminate a journey where a passenger:

• Behaves violently, abusively, or threateningly;
• Intentionally damages the vehicle;
• Creates a serious safety risk;
• Is excessively intoxicated or otherwise unable to travel safely; or
• Fails to comply with reasonable safety instructions.

Where a journey is terminated because of serious passenger misconduct, the customer may remain responsible for the fare and any reasonable costs resulting from damage or additional cleaning.

12. Vehicle Condition

Smoking or vaping is not permitted in Easy Ride vehicles.

Customers may be charged for reasonable cleaning or repair costs resulting from spills, excessive mess, damage, or other avoidable contamination caused by a passenger.

13. Service Availability

Easy Ride may use different vehicles or drivers where necessary to provide the booked service, provided that the replacement is reasonably suitable for the booking.

Vehicle type may vary unless a specific vehicle has been expressly agreed in writing.

14. Liability

Easy Ride will provide its services with reasonable care and skill.

To the extent permitted by law, Easy Ride is not liable for indirect or consequential loss arising from delays, missed flights, missed cruises, changes to travel arrangements, or other circumstances outside Easy Ride's reasonable control.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited.

15. Complaints

Customers who have a complaint about a service should contact Easy Ride as soon as reasonably possible and provide details of the booking and the issue.

Easy Ride will make reasonable efforts to investigate and resolve genuine complaints fairly.

16. Privacy

Easy Ride may collect and use customer information necessary to process bookings, provide transport services, communicate with customers, process payments, and meet legal obligations.

Customer information will be handled in accordance with applicable privacy laws and Easy Ride's privacy practices.

17. Changes to These Terms

Easy Ride may update these Terms & Conditions from time to time. The Terms & Conditions applying to a booking will generally be those in effect when the booking is accepted, unless a change is required by law.

18. Governing Law

These Terms & Conditions are governed by the laws applicable in the jurisdiction where Easy Ride operates.

Any dispute will be handled in accordance with the applicable laws and dispute-resolution processes in that jurisdiction.

19. Contact

Easy Ride
Airport Transfers • Cruise Transfers • Taxi Services

Phone: [Insert phone number]
Email: [Insert email address]
Website: [Insert website]
Business address: [Insert business address]

By making a booking with Easy Ride, the customer acknowledges that they have read and agreed to these Terms & Conditions.